Privacy Policy

Last updated:

1. Information We Collect

We collect personal information you voluntarily provide through our contact form and consultation requests. This includes:

Name and email address
Phone number (optional)
Message content and inquiry details
Information shared during consultations

We also collect information automatically when you visit our website, including IP address, browser type, pages visited, and access times through cookies and similar technologies.

2. How We Use Your Information

We use the information we collect to:

Respond to your inquiries and provide our educational services
Process consultation requests and bookings
Send you updates about our services (with your consent)
Improve our website and user experience
Analyse site usage patterns through analytics
Comply with legal and regulatory requirements

3. Legal Basis for Processing

Under Australian Privacy Act 1988 and general privacy principles, we process your data based on:

Your consent (when you submit contact forms)
Performance of our services contract
Compliance with legal obligations
Our legitimate interests in providing educational services

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information only with:

Service providers assisting in delivering our services (email providers, video conferencing platforms)
Legal authorities when required by law
Professional advisors for compliance purposes

5. Data Protection and Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

Access your personal data held by us
Request correction of inaccurate information
Request deletion of your data
Object to processing of your information
Request data portability
Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

7. International Data Transfers

Your information may be transferred to, stored in, and processed in Australia and other countries. By using our services, you consent to such transfers subject to appropriate safeguards.

8. Data Retention

We retain your personal data only as long as necessary to provide our services or fulfil legal obligations. Consultation records are typically retained for 7 years for compliance purposes. You may request deletion at any time subject to legal requirements.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal data, we will promptly delete such information.

10. Third-Party Services

Our website uses:

Google Analytics — for website usage analysis
Google Ads Conversion Tracking — to measure advertising effectiveness
Google Maps — to display our location
Zoom — for video consultations (when applicable)

These services have their own privacy policies. We recommend reviewing their terms.

11. Cookies

We use cookies to enhance your browsing experience. See our Cookie Policy for detailed information about cookie usage, types, and your consent options.

12. Policy Changes

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by updating the date at the top of this policy. Your continued use of the website constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Youthdetoxelimin
Level 3, 247 Pitt Street
Sydney NSW 2000
Australia
+61 2 8947 5234
info@youthdetoxelimin.world